Support

Here you’ll find some useful links, videos, FAQs and guides to get setup.

Getting Started - Video Guides

Getting started with BigCommerce

Getting started with BigCommerce

Learn about your control panel and our educational resources.

Stencil themes

Stencil Themes & the Theme Editor

Browse and choose beautiful BigCommerce themes and customize them with the Theme.

Carousel & Design

Carousel & Design Options

Create a carousel that turns website visitors into shoppers.

Store Settings

Store Settings

Customize the functionality of your online store.

Categories

Organize your store's navigation with product categories.

Adding a Product

Understand all of your options when adding a product.

Product Options

Offer options like color, size and patterns for your products.

SKUs & Tracking Inventory

Track inventory with SKUs so you can scale.

Product Options: Rules

Alter your product listing based on a customer's selection.

Setting up Taxes

Learn the essentials of collecting sales tax.

Payments

Accepting payments at BigCommerce.

Shipping: Zones and Charges

Get started with shipping by setting up fixed shipping charges.

Shipping: Real Time Quotes

Offer your customers real time shipping quotes from major providers.

Domains

Adding a Domain name to your store and setting up email.

Launching Your Store

Final tips for when you're ready to launch your business.

Orders

Tips and resource for managing orders and running your online store.

Importing and Exporting CSVs

The BigCommerce Import/Export function can streamline data management.

Ecommerce Analytics & Insights

Track your store's performance with Ecommerce Analytics & Insights.

Product Filtering

Product Filtering greatly improves your site navigation.

SSL Certificates

SSL certificates help protect customer information.

Creating Contact and Content Pages

Contact Pages are important for gathering store feedback.

Getting Started with SEO

Learn the basics of SEO including what it is, and why it’s important.

Customers

Understand your customers and their relationship with your products & brand.

Creating and Editing Banners

Learn how to create and edit marketing banners.

Creating a New BigCommerce Account

How to create and set up a BigCommerce account after installing the BigCommerce for WordPress plugin.

Getting the lay of the land

This guide is designed to help a user new to BigCommerce explore all of the settings they’ll need in place before officially opening their store to the world. We call this “store launch.”

Frequently Asked Questions

Plans

It’s easy to import customers, products, images and variations into your BigCommerce store from a standard CSV file. Read our User Guides to do it yourself, or learn more about our data migration services and transfer apps that can transfer your data for you.

The security and uptime of your store is our #1 priority. We protect your site and data with the same military-grade security and encryption that the big banks use, and we have a 99.99% average uptime.

Absolutely. If you haven’t purchased a domain name, you can buy one through us. If you already have a domain name, we’ll help you set it up to use with your BigCommerce site.

All plans come with a free SSL certificate and site-wide HTTPs. For advanced SSL features we do recommend purchasing a premium SSL certificate (which you can do from us). You can also purchase and install a third party SSL if you are a Pro or Enterprise customer.

No. We believe in fair, transparent, and predictable pricing. We do not charge transaction fees on top of the agreement with Card Saver for your card payment processing (online gateway).

Once your trailing twelve month sales volume reaches the maximum of $50,000, you will be automatically upgraded to Plus. This gives you room to grow up to $180,000 in annual sales, and offers immediate access to features like customer groups and abandoned cart saver.

Once your trailing twelve month sales volume reaches the maximum of $180,000, you will be automatically upgraded to Pro, starting at $299.95/month and entitling you to $400,000 in annual online sales. For every $200,000 in online sales beyond that, you’ll be charged an
additional $150 per month.

This is a sum of the sales volume you have processed over the last twelve months. If you have only been with BigCommerce for three months, it will be a sum of the last three months. After a year on BigCommerce, your most recent twelve months of sales counts towards your annual
online sales volume. This practice eliminates seasonal spikes and helps make monthly plan costs predictable.

Eligible sales include product price (net of any discounts), as well as taxes and shipping. Social commerce transactions from Pinterest, Facebook and Twitter, and native marketplace integrations to ease management across channels (specifically, eBay and Amazon) count as sales/orders. Learn more.

Sales occurring in currencies other than the U.S. dollar will be converted into dollars at using exchange rates effective at the time of the order.

You will be able to easily view your trailing twelve months of sales and orders from within the BigCommerce Control Panel. Simply navigate to “Billing” and then “Purchase History.”

If you sustain a major change in annual sales volume please call your BigCommerce billing team.

Absolutely; any clients interested in advanced features, success management or other specialty services can choose a higher plan regardless of annual order count.

Store Setup

Yes, you can use a subdomain with your BigCommerce store. Here’s how to point a subdomain to your store address.

We do. You can purchase an SSL certificate by going to Settings > Server Settings > SSL Certificates in your store’s control panel.

Merchants on a BigCommerce Enterprise plan and Pro can install an SSL certificate from a third party or purchase one directly from BigCommerce. Merchants on Standard and Plus can buy and install a certificate from BigCommerce. Both options are available under Settings > Server Settings > SSL Certificates in the control panel.

Your Card Saver payment gateway is fully compatible with the BigCommerce platform through a dedicated Card Saver App.

BigCommerce integrates with hundreds of industry-leading applications, including affiliate tracking, dropshipping, omni-channel inventory management, product reviews and analytics software. Check out all of our apps and integrations.

BigCommerce’s open architecture lets you connect to nearly any part of the platform, including Products, Customers, Orders, Payments, Shipping and more. Check out our developer center to learn more.

Standard and Plus plans have a limit of 20,000 API calls per hour, and the Pro plan features a generous call limit of 60,000 API calls per hour. Enterprise clients have unlimited API calls. Further API documentation can be found in the BigCommerce Dev Center.

Card Saver will act as first line support for any general queries relating to BigCommerce – should any technical assistance or advanced account support be needed Card Saver will connect you with a BigCommerce success manager.

Card Saver Customer Services: +44344 2938 850

Accounts

You will enter into an agreement with Card Saver Ltd for the provision of payment facilities and access to the BigCommerce platform.

Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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