Putting our customers first

Following the Government’s announcement of a national lockdown from Thursday 5th November until Wednesday 2nd December, we would like to reassure all of our customers that Card Saver will continue to operate, and it will be business as usual for us during this time.

The health and wellbeing of our customers is our highest priority, and we will continue to maintain the highest levels of customer support and service at all times.

Our working hours are 9am – 5pm, Monday to Friday. Please don’t hesitate to contact us on 0344 2938 850 or at customer.services@card-saver.co.uk if you have any queries.

If your query is urgent, please use the live chat function on our website and we’ll respond as quickly as we can.

Throughout this period, you may experience increased response times – please bear with us, we’ll be doing everything we can to help and we thank you for your patience.  

These are unprecedented times for everyone, and we endeavour to support our customers in any way we can to ensure that businesses continue to run and remain successful.

Together we will get through this!

Below we have answered some frequently asked questions from customers, which we hope will help you. 

We realise that with Monday’s (4th January 2021) Government announcement, these challenging times will continue for most businesses across the UK for the next six weeks and possibly beyond. We are committed to supporting our customers through the current Covid-19 situation and we are here to help in the usual way. 

We have a number of ways to contact us; webchat, email or our team are available on 0334 2938 850 should you need to speak to us urgently.

How we can help you stay safe through payments

1 – Use Contactless Where Possible – Last year, the limit for in-store contactless payments rose from £30 to £45. We’d encourage businesses to enforce the use of contactless wherever possible to avoid any unnecessary social contact. Learn how to update your terminal here.

2 – Serve your Customers Safely – If you’re in the hospitality industry you might be re-thinking how best to serve your customers. We can help if you’re looking at options for offering pay at the table and take away with Served from Card Saver.

3 – Click and Collect – If you’re concerned about the safety of your staff and customers, why not offer a ‘Click & Collect’ service at your business premises. Take pre-orders and payments over the phone and arrange collection at a later date.

4 – Spread the Cost – Customers struggling to pay all at once? Give them the ability to spread the cost with recurring payments. Contact us for more information.

5 – Here for you – Here a Card Saver we are looking at new ways for you to keep your business up and running and have various ways to pay. Please keep an eye out for any updates however if you need a different payment solution and we don’t have it, contact us and we’ll see what we can do. We are here for you and your business needs.

Paying your invoices

If your business is struggling, you must contact us as early as possible so we can work with you to ensure you are not put under financial strain. Please do not cancel your Direct Debit, as this could result in you paying additional fees.  We also urge you to consider other financial support available to you.

Financial support and advice are available

Have you considered accessing the financial support measures introduced by the Government?  There are newly announced grants of up to £9,000 for businesses in the retail, hospitality and leisure sectors, as well as existing business interruption loans and the job retention scheme. You can find more information on the Government website here

The national charity, Business Debtline, has also published specific Coronavirus advice on its website here. You can contact Business Debtline for free and confidential advice on dealing with debt and cashflow problems.

Frequently Asked Questions (FAQs) - updated 3rd November 2020

This charge has been put in place by your Acquiring Bank rather than Card Saver, so this will need to be paid unless otherwise instructed by your Acquiring Bank themselves.

We appreciate this may be a difficult and unforeseen time for businesses and we are here to help. If you are experiencing difficulties in any areas, please contact our dedicated customer services so we can discuss options to relieve any strain you may be facing. The number to contact is 0344 2938 850.

The welfare of our customers is of paramount importance to us, so if your business is struggling, it’s important that you contact us as early as possible, so we can work with you to ensure you are not put under financial strain.

We would recommend keeping up to date with all official guidance from the Government during this time.  You can find more guidance for businesses and employers on their website here.  

We have not been notified by any of our Acquiring Banks that settlements have or will be affected, and we don’t believe it will be. We will continue to provide updates as they come in on our website and across social media.

Any delays in relation to this are out of our control, therefore you would not be entitled to a refund. We remain extremely confident that there won’t be any delays, and we will provide you with updates as they come in on our website and across social media.

Card Saver will continue to operate business hours as usual, whatever circumstance arise, and will be on hand to help. Our business hours are Monday – Friday, 09:00 – 17:00. Please contact us at customer.services@card-saver.co.uk or 0344 2938 850 if you have any queries.

Card Saver will continue to operate business hours as usual, whatever circumstance arise, and will be on hand to help. Our business hours are Monday – Friday, 09:00 – 17:00. Please contact us at techsupport@card-saver.co.uk or 0344 2938 850 if you have any queries.

The UK Government has announced a range of measures to support businesses of all sizes during the economic downturn, including a scheme to keep employees in work during this difficult period.  You can find more information on the Government website here

Live chat will be available Monday – Friday between 09:00 – 17:00. If you’re query is urgent, please use the live chat function as your first method of contact.

Please contact our Technical Support team who will support you with your technical query.

We are here to help and if your business is struggling, it’s important that you contact us as early as possible so we can work with you to ensure you are not put under financial strain.

Turn your terminal off and put it in a safe place.  When you’re ready to use it again, check if there are any updates – if your terminal requires an update, click here to view the relevant tutorial. Before use, charge the terminal for 24hrs.

If you have any problems, please contact us at  customer.services@card-saver.co.uk or on 0344 2938 850. Please give us as much notice as you can as replacement terminals can take 48rhs to be delivered.

Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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