Putting our customers first: important update
 

Since the outbreak of Covid-19 (Coronavirus), we would like to reassure all of our customers that Card Saver will continue to operate during these challenging and uncertain times.

As the need to support social distancing increases, we have made the decision to temporarily close our business premises. Members of our team are now operating remotely, and we would like to reassure you that we will continue to provide you with the same high levels of customer service you’ve come to expect from Card Saver.

As this situation is rapidly evolving, we will provide you with regular updates on our website, across social media and via email.

Our working hours will be 9am – 5pm, Monday to Friday. Please don’t hesitate to contact us at customer.services@card-saver.co.uk or techsupport@card-saver.co.uk with any queries and we’ll aim to provide with a response within 72 hours.

If your query is urgent, please use the live chat function on our website and we’ll respond as quickly as we can.

Throughout this period, you may experience increased response times – please bear with us, we’ll be doing everything we can to help and we thank you for your patience.  

Below we have answered some frequently asked questions from customers, which we hope will help you.  

Frequently Asked Questions (FAQs) - updated 24th March @ 9:45am

Card Saver will continue to operate business hours as usual, whatever circumstance arise, and will be on hand to help. Our business hours are Monday – Friday, 09:00 – 17:00. Please contact us at customer.services@card-saver.co.uk if you have any queries.

Card Saver will continue to operate business hours as usual, whatever circumstance arise, and will be on hand to help. Our business hours are Monday – Friday, 09:00 – 17:00. Please contact us at techsupport@card-saver.co.uk if you have any queries.

Live chat will be available Monday – Friday between 09:00 – 17:00. If you’re query is urgent, please use the live chat function as your first method of contact.

We are here to help and if your business is struggling, it’s important that you contact us as early as possible so we can work with you to ensure you are not put under financial strain.

The UK Government has announced a range of measures to support businesses of all sizes during the economic downturn, including a scheme to keep employees in work during this difficult period.  You can find more information on the Government website here

This charge has been put in place by your Acquiring Bank rather than Card Saver, so this will need to be paid unless otherwise instructed by your Acquiring Bank themselves.

This is a worst-case scenario and we sincerely hope that none of our merchants’ experience this. If this does occur, and your business has no alternative other than to close, we can discuss this in further detail, but this is not something you should be worried about at the moment.

The UK Government has announced a range of measures to support businesses of all sizes during the economic downturn, including a scheme to keep employees in work during this difficult period.  You can find more information on the Government website here

We have not been notified by any of our Acquiring Banks that settlements have or will be affected due to this, and we don’t believe it will be. We will continue to provide updates as they come in on our website and across social media.

Any delays in relation to this are out of our control, therefore you would not be entitled to a refund. We remain extremely confident that there won’t be any delays, we will continue to provide regular updates as they come in on our website and across social media.nday

Please contact our Technical Support team who will support you with your technical query.

We are here to help and if your business is struggling, it’s important that you contact us as early as possible so we can work with you to ensure you are not put under financial strain.

The UK Government has announced a range of measures to support businesses of all sizes during the economic downturn, including a scheme to keep employees in work during this difficult period.  You can find more information on the Government website here

Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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