PAX S Series (S900, S800 and S300) Fault- How To Resolve
We want to offer our sincere apologies if you have been experiencing issues with your PAX S Series terminals (S900, S800 and S300). The fault occurred midnight on the 1st of January 2022 due to a recent software issue.
The devices may be stuck displaying “importing Current Configuration – 100%” due to an issue preventing completion of the start-up process. This is rendering such devices as inoperable.
A software update process is required to resolve the issue and restore functionality. Unfortunately, due to the nature of the issue, the update can’t be “pushed” automatically from Optomany systems. Manual action on each device is therefore required. The update procedure will take approximately 10 – 20 minutes of your time.
Please select the below button for step-by-step instructions on the procedure to take:
If you’re still having issues with your terminal, please contact us on 0344 2938 850 or web chat to speak to someone.
We are receiving a high number of calls however we thank you for your patience and will answer as soon as possible.
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Got any questions? Need help with a technical query, we have live chat (bottom of the page) available 9am to 5pm, Monday to Friday.
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You can call us directly on 0344 2938 850, listen carefully to the options to get you to the right people.
We are available online and via phone Monday to Friday, 9am to 5pm.
Useful contact numbers
If you require technical support for your terminal.
Verifone on 0344 2938 850
Open Monday – Friday, 9am till 5pm and closed weekends.
Spire/Ingenico Move on 01933 201 225
Open Monday to Saturday, 8am till 11pm and Sunday 10am till 5pm.
Pax on 0344 2938 850
Open Monday to Friday, 9am till 5pm and closed weekends.
Ingenico on 0203 027 5538.
24 hour support.
If you are having settlement issues or have a transaction/banking query.
First Data on 0345 606 5055.
Open Monday to Friday, 9am till 6pm. Closed on weekends.
Evo Payments on 0203 027 5538.
Open Monday to Saturday, 8am to 8pm. Closed on Sunday.
AIBMS on 0371 200 1436.
Open Monday to Saturday, 8am till 9pm and Sunday 10am till 4pm.
BORGUN (for BORGUN enquiries, please contact Card Saver Customer Services) on 0344 2938 850
Open Monday to Friday, 9am till 5pm.
Paytek on 0203 176 3200.
Open Monday to Friday, 9am till 5.30pm. Closed on weekends.