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We have been made aware of an outage with VeriFone which is impacting GPRS connection. If you can connect your terminal to WiFi we are recommending you do this in the interim. Please keep an eye out for further updates on here.

PAX S Series (S900, S800 and S300) Fault- How To Resolve

We want to offer our sincere apologies if you have been experiencing issues with your PAX S Series terminals (S900, S800 and S300). The fault occurred midnight on the 1st of January 2022 due to a recent software issue.

The devices may be stuck displaying “importing Current Configuration – 100%” due to an issue preventing completion of the start-up process.  This is rendering such devices as inoperable. 

A software update process is required to resolve the issue and restore functionality.  Unfortunately, due to the nature of the issue, the update can’t be “pushed” automatically from Optomany systems. Manual action on each device is therefore required. The update procedure will take approximately 10 – 20 minutes of your time.

Please select the below button for step-by-step instructions on the procedure to take:

How To Resolve

If you’re still having issues with your terminal, please contact us on 0344 2938 850 or web chat to speak to someone.

We are receiving a high number of calls however we thank you for your patience and will answer as soon as possible.

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Get in touch

Got any questions? Need help with a technical query, we have live chat (bottom of the page) available 9am to 5pm, Monday to Friday.

Prefer to call?

You can call us directly on 0344 2938 850, listen carefully to the options to get you to the right people.

Opening times

We are available online and via phone Monday to Friday, 9am to 5pm.

Useful contact numbers

Technical Support

If you require technical support for your terminal.

Verifone on 0344 2938 850
Open Monday – Friday, 9am till 5pm and closed weekends.

Spire/Ingenico Move on 01933 201 225
Open Monday to Saturday, 8am till 11pm and Sunday 10am till 5pm.

Pax on 0344 2938 850
Open Monday to Friday, 9am till 5pm and closed weekends.

Ingenico on 0203 027 5538.
24 hour support.

Banking Query

If you are having settlement issues or have a transaction/banking query.

First Data on 0345 606 5055.
Open Monday to Friday, 9am till 6pm. Closed on weekends.

Evo Payments on 0203 027 5538.
Open Monday to Saturday, 8am to 8pm. Closed on Sunday.

AIBMS on 0371 200 1436.
Open Monday to Saturday, 8am till 9pm and Sunday 10am till 4pm.

BORGUN (for BORGUN enquiries, please contact Card Saver Customer Services) on 0344 2938 850
Open Monday to Friday, 9am till 5pm.

Paytek on 0203 176 3200.
Open Monday to Friday, 9am till 5.30pm. Closed on weekends.

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2022 © Card Saver Limited. Postal address: Unit 2 Darwin Court, Hawking Place, Blackpool, Lancashire FY2 0JN. Registered company number: 09188754. Authorised and Regulated by the FCA.

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Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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