Technical Issues

Please be aware we are currently experiencing a high number of calls regarding an outage, this could impact you when using your Verifone VX680 Card Machine via GPRS, please visit our website to stay informed of the resolution. In the meantime please complete a test payment every 30 minutes to confirm the matter is fixed. This is being looked into as a matter of urgency. Alternatively call 0344 2938 850 option 2 for technical support. We are sorry for any inconveniences caused.

Price Challenge Terms

Card Saver Price Guarantee Terms and Conditions

  1. This offer is only available to potential Card Saver customers and does not apply to existing customers. In entering your details you have agreed to be bound by these terms and conditions.
  2. You hereby confirm that all information provided by you in respect of the Price Challenge is accurate, up-to-date and complete and understand that in the event that it is found that any information provided by you is not as such then Card Saver reserves the right to refuse to pay the Price Challenge fee.
  3. On entering the Price Challenge, you will provide Card Saver with copies of your merchant statements from the prior three months. Card Saver will then calculate whether they are able to offer you an overall saving per annum, such calculation to include terminal rental, card processing fees (MSC), minimum monthly service charge (MMSC), PCI DSS fees (including non-compliance fees), any membership costs if applicable, authorisation fees, and any other associated fees. Any cost incurred to switch provider will not be taken into consideration within the savings calculation.
  4. The £1000 will be paid to a participating business if we cannot offer any overall saving per annum when calculated as at 3 above.
  5. Should we successfully reduce your costs but you are subsequently declined for a facility by any of our panel of acquiring banks, then no Price Challenge payment will be made to you.
  6. The Price Challenge is not open to trade sectors prohibited or restricted by our acquiring banks, and/or to businesses operating e-commerce or mail order/telephone order merchant accounts or using purchased point of sale terminal equipment.
  7. The Price Challenge is not open to customers using PAYG solutions and the customer must be paying a terminal rental fee at the time of applying for the Price Challenge.
  8. Card Saver reserves the right to verify the eligibility of all claims and may, in its sole discretion, refuse to pay the Price Challenge fee if the customer fails to satisfy eligibility requirements or gives false information.
  9. Payments will be made by BACS and sent to customers by post as soon as is practical. For the purpose of this agreement time is not of the essence.
  10. Card Saver does not accept any liability for lost or delayed payments, howsoever caused.
  11. In the event that you qualify for a payment under the Price Challenge scheme, Card Saver will not be liable for and will make no contribution to any termination fee that you may incur in terminating your existing agreement.
  12. Card Saver reserves the right to withhold and/or refuse payment where we suspect that any false or fraudulent claim is being made.
  13. Due to contractual obligations, we cannot provide a merchant facility for any businesses that have an existing contractual or other business relationship with our panel of acquiring banks or any of their associated businesses and, if applicable, the Price Challenge does not apply.
  14. By entering into the Price Challenge you agree to be included in Card Saver’s promotional material.
  15. The decision of Card Saver is final and at its sole discretion and no dispute will be entered into.
  16. If the £1000 Price Challenge fee is paid out to you, you will not qualify for the Price Challenge again.

Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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