Dee’s commitment to delivering world class service shines through in new role at Card Saver

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Dee Potter joined Card Saver as their Contact Centre Manager just a few months ago and has already implemented a whole host of changes which will benefit customers and employees alike.

After spending over 20 years in customer services roles in the corporate sector including Thomson Holidays and Carphone Warehouse, Dee has a wealth of experience she can apply to her role in ensuring her team delivers exceptional service to Card Saver customers. 

Dee’s mission is to help Card Saver become leaders in contact centre innovation and digital transformation and known for their commitment to delivering a quality service where customers don’t just choose Card Saver because of the price, but because of the great reputation for the after sales service. 

 “I heard great things about the culture, the growth they have experienced and the future plans of Card Saver and knew I wanted to be a part of it,” said Dee.

“Over the next twelve months, I’m looking to invest in technology which will help us monitor and measure against our deliverables so we can find the best way of contributing to the growth of Card Saver through offering additional services to our customers.

“Customers can contact us at a click of a button and have confidence their query is being dealt with efficiently. I want them to feel we have their business at the forefront of our minds and their success is just as important to us as it is to them. 

“I’m also looking to grow the team, and develop and invest in our people, as they are the next leaders. I’ll be providing continuous development opportunities and feedback to help the team enhance their skills and chase their own career aspirations.

“My goal is for everyone to continue to be proud to work for Card Saver and promote us to family and friends as a great place to work.”

Interested in joining our amazing team?

At Card Saver we’re always growing and searching for new people to join our awesome team – that’s where you come in!

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Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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