Careers at Card Saver

We’re looking to expand our team! Please select an available vacancy and submit your contact details and our recruitment team will contact you shortly.

Who are Card Saver?

Card Saver equip small to medium businesses with the latest in payment technology enabling them to offer their customers unrivalled choice and convenience. Since 2015 we have been driven by our customer success and readying the country for a truly cashless society.

With continued growth we are always for talented sales professionals looking for a new challenge and an exciting work environment.

Offices in Blackpool and Manchester city centre

  • Unit 2, Hawking Place, Darwin Court, FY2 0JN
  • Adamson House, Old Trafford, Manchester M16 0TT

Weekly pay and commission

Offices in Blackpool and Manchester

Real growth and career opportunities

Manchester Vacancies

Tired of capped bonuses, unrealistic targets and waiting months to be paid commission?

Are you a highly driven, passionate and fully motivated salesperson?

Want to make a difference and exceed expectations?

Love money and want to earn as much as you can?

Here at Card Saver – we pay from DAY ONE, and we’ll pay you more the more you sell!

What will I get?

Money

  • Weekly pay 
  • Bonuses paid weekly
  • Uncapped – you earn, we pay!

Holidays

  • You won’t be required to work on bank holidays or over Christmas – does it get any better?

We believe in promoting a great friendly, healthy and successful culture along with:

  • Free fruit every day
  • Social events twice a year
  • Team building days and nights out
  • Free car parking
  • Great discounts with local businesses

Opportunities to progress

Every GREAT business grows. We are growing, and with growth comes OPPORTUNITY.

Every single member of our existing management team started in the role that you are applying for. 

You will receive a full training programme before you get on the phones with ongoing support. We’ll provide you the tools to succeed, the rest of your career is down to you.

This is a brand new contact centre in Manchester – we want people to GROW with us on our journey to SUCCESS.

There’s no experience required as some of our greatest success stories have come from different industries – so if you can use a phone and talk, call us….

How do I earn?

You will be paid a basic salary and receive commission for every card terminal that you sell to businesses.

We promote a consultative sell, not a hard sell as our brand is important to us and will be to you. We’ve a score of 4.6/5 on Trustpilot and over 1300 reviews.

Every Friday you’ll be paid what you earned the week before, inclusive of any bonus earned.

What do you need from me?

You’ll work from 9am until 5pm (35 hours a week) which helps give the perfect work life balance as there will be no weekend working. You will also get a 1 hour lunch break each day, which you can spend in our on-site canteen or games room if you wish.

We want you to be proud to work at Card Saver, and arrive each day with passion, enthusiasm and a desire to exceed expectations and earn money.

How will I get there?

Our brand new modern offices are located a stone’s throw from Media City, Salford Quays. We are easy accessible, with great transport links and you can get to us via the Metrolink – which is really easy because there is a stop less than 20 yards from our building – or via the bus or car, which you can leave in our car park. (We are just off the roundabout at White City Retail Park).

What do I need to do to get myself a job?

You can apply by clicking the Apply Now button or call 01253 271880 for more information.

Remember if you have no experience, contact us anyway as you will receive a full training programme.

Interviews are commencing NOW, so get in touch!

Blackpool Vacancies

Tired of capped bonuses, unrealistic targets and waiting months to be paid commission?

Are you a highly driven, passionate and fully motivated salesperson?

Want to make a difference and exceed expectations?

Love money and want to earn as much as you can?

Here at Card Saver – we pay from DAY ONE, and we’ll pay you more the more you sell!

What will I get?

  • Weekly pay
  • Bonus – paid weekly
  • Uncapped – you earn, we pay!

Holidays

  • You won’t be required to work on bank holidays or over Christmas – does it get any better?

We believe in promoting a great friendly, healthy and successful culture along with:

  • Free fruit every day
  • Social events twice a year
  • Team building days and nights out
  • Free car parking
  • Great discounts with local businesses

Opportunities to progress

Every GREAT business grows. We are growing, and with growth comes OPPORTUNITY.

Every single member of our existing management team started in the role that you are applying for. 

You will receive a full training programme before you get on the phones with ongoing support. We’ll provide you the tools to succeed, the rest of your career is down to you.

This opportunity is within our established Bispham offices. We also have offices in both Manchester and South Africa and we want people to grow with us on our journey. 

There’s no experience needed as some of our greatest success stories have come from different industries – so if you can use a phone and talk, call us….

How do I earn?

You will be paid a basic salary and receive commission for every card terminal that you sell to businesses.

We promote a consultative sell, not a hard sell as our brand is important to us and will be to you. We’ve a score of 4.6/5 on Trustpilot and over 1300 reviews.

Every Friday you’ll be paid what you earned the week before, inclusive of any bonus earned.

What do you need from me?

You’ll work from 9am until 5pm (35 hours a week) which helps give the perfect work life balance as there will be no weekend working. You will also get a 1 hour lunch break each day, which you can spend in our on-site canteen or games room if you wish.

We want you to be proud to work at Card Saver, and arrive each day with passion, enthusiasm and a desire to exceed expectations and earn money.

What do I need to do to get myself a job?

You can apply by clicking the Apply Now button or call 01253 271880 for more information.

Remember if you have no experience, contact us anyway as you will receive a full training programme.

Interviews are commencing NOW, so get in touch!

Are you looking to progress in your career and take it to the next level? Card Saver are recruiting a Sales Manager for our exciting and vibrant Sales office.

This expansion allows Card Saver to cement their place in the competitive merchant services sector, as the business continues to go from strength to strength.

What is on offer:

  • Monday – Friday, 9.00am – 5.00pm
  • 35 hours a week
  • Achievable OTE of £42,000
  • Progression opportunities
  • Product training with dedicated Sales Trainers and Coaches
  • Paid holidays including all bank holidays

You will need to have a strong commercial focus, with a proven track record in managing complex fast-paced environments and take ownership of  sales offerings.

You will lead, manage and motivate your team to provide world class service to customers, achieved through setting standards, on-going coaching and the effective monitoring of performance against key performance indicators.

Responsibilities (but not limited to)

  • Lead and inspire sales teams by developing a customer and results focused culture to ensure they are engaged with the business and its objectives
  • Instil a culture of continuous improvement and excellent customer service across all levels within the business
  • As a successful Sales Team Manager you will have proven a B2B sales background with the ability to lead and empower your sales team to develop and close new business
  • Possess a high degree of expertise, passion and finesse for sales, enjoy the complexity and simplicity of navigating the sales funnel and sales journey from prospecting to closing and client nurturing
  • Carrying on the journey of change and transformation within the business
  • Drive performance to ensure that we deliver required performance outputs and managing SLAs and KPIs
  • Increase employee engagement and act as a role model for company policies, procedures and business ethics

Experience and skills

  • Leadership and performance development skills in a sales contact centre environment
  • Experience in reporting and presenting to senior stakeholders
  • Proven track record of improving call centre sales efficiencies and quality levels
  • Ability to utilise call centre statistics as basis for managing performance and driving change

An exciting opportunity has arisen within Card Saver for a Retention Agent to join our dynamic team based in Bispham at our Head Office.

You should be an individual who has a can do attitude, puts the customer first and goes above and beyond to ensure that customers have a positive experience through the life time of their contract.  

You will liaise with other teams as you work towards business objectives and driving the business forward.

Responsibilities (but not limited to):

Overall you will be responsible for dealing with customer’s queries over the phone and via emails.

  • Rapport building and controlled objection handling skills are needed.
  • Able to assist customers in an empathetic, persuasive and confident telephone manner.
  • Strong minded and professional with an ability to negotiate and influence confidently at all levels.
  • Direct retention’s or sales experience is advantageous however full training will be provided.
  • Self-motivated with a positive approach to targets and that are committed to achieving those targets
  • Identify opportunities to secure customer, whilst meeting their needs and adding avoiding revenue loss.
  • Provide business feedback and look at opportunities to provide continuous improvements.
  • Working to targets and KPI’s in a telephony based environment.
  • Using initiative and thinking outside of the box for resolutions.
  • Build relationships with customers based through open and interactive communication
  • At all times provide an excellent customer service
  • Seek opportunities to provide value adding services and revenue generation.

Profile:

  • Customer interaction experience, telephony work desirable but not essential
  • Target driven
  • Commercial Awareness
  • Active listening skills
  • Ability to manage time effectively
  • Attention to detail
  • Proven track record of administration with good numerical /written communication

Qualifications and experience:

  • A minimum of 5 GCSEs (or equivalent) at grade C/4 including Maths and English
  • Basic IT skills or experience working on computers.

An exciting opportunity has arisen within Card Saver for an energetic, lively and ambitious Correspondence Advisor to join our dynamic team based in Bispham at our Head Office.

We’re looking for an individual with a can do attitude, someone who puts the customer first and goes above and beyond to ensure that our customers have a positive experience through the life time of their contract.  You will liaise with other teams as you work towards business objectives and driving the business forward.

Responsibilities (but not limited to):

  • You will be responsible for dealing with customer queries over the phone and via email
  • Completing all allocated tasks with excellent quality and accuracy, and supporting other areas of the business with workload where possible
  • Working as a member of the Contact Centre ensuring a high level of customer service is provided via verbal and written communication
  • Working to targets and KPI’s in a telephony based environment
  • Operating a first time resolution and account management
  • Taking accountability for end to end satisfaction
  • Using initiative and thinking outside of the box for resolutions
  • Follow our company policies regarding treating the customer fairly and complaint management
  • Build relationships with customers based through open and interactive communication
  • Resolve complex customer queries promptly and efficiently
  • Assist with placement of orders, refunds, or exchanges
  • Provide an excellent customer service at all times
  • Seek opportunities to provide value adding services and revenue generation

Profile:

  • Customer interaction experience
  • Telephony experience desirable but not essential
  • Active listening skills
  • Ability to manage time effectively
  • Attention to detail
  • Proven track record of administration with good numerical/written communication

Qualifications and experience:

  • A minimum of 5 GCSEs (or equivalent) at grade C or above including Maths and English
  • Basic IT skills or experience working on computers.
  • Strong literacy experience

An exciting opportunity has arisen within Card Saver for a Contact Centre Advisor to join our dynamic team based in Bispham at our Head Office.

We’re looking for an individual with a can do attitude, someone who puts the customer first and goes above and beyond to ensure that customers have a positive experience through the life time of their contract.  

You will liaise with other teams as you work towards business objectives and driving the business forward.

Responsibilities (but not limited to):

Overall you will be responsible for dealing with customer queries over the phone and via email.

  • Working to targets and KPI’s in a telephony based environment.
  • Operating a first time resolution and account management.
  • Taking accountability for end to end satisfaction.
  • Using initiative and thinking outside of the box for resolutions.
  • Follow our company policies regarding treating the customer fairly and complaint management.
  • Build relationships with customers based through open and interactive communication.
  • Resolve complex customer queries promptly and efficiently.
  • Assist with placement of orders, refunds, or exchanges.
  • Provide excellent customer service at all times.
  • Seek opportunities to provide value adding services and revenue generation.

Profile:

  • Customer interaction experience
  • Telephony experience desirable but not essential
  • Active listening skills
  • Ability to manage time effectively
  • Attention to detail
  • Proven track record of administration with good numerical/written communication

Qualifications and experience:

  • A minimum of 5 GCSEs (or equivalent) at grade C or above including Maths and English
  • Basic IT skills or experience working on computers.

An exciting opportunity has arisen within Card Saver for a Customer Service Advisor to join our dynamic team based in Bispham at our Head Office.

We’re looking for an individual with a can do attitude, someone who puts the customer first and goes above and beyond to ensure that customers have a positive experience through the life time of their contract.  

You will liaise with other teams as you work towards business objectives and driving the business forward.

Responsibilities (but not limited to):

Overall you will be responsible for dealing with customer queries over the phone and via email.

  • Working to targets and KPI’s in a telephony based environment.
  • Operating a first time resolution and account management.
  • Taking accountability for end to end satisfaction.
  • Using initiative and thinking outside of the box for resolutions.
  • Follow our company policies regarding treating the customer fairly and complaint management.
  • Build relationships with customers based through open and interactive communication.
  • Resolve complex customer queries promptly and efficiently.
  • Assist with placement of orders, refunds, or exchanges.
  • Provide excellent customer service at all times.
  • Seek opportunities to provide value adding services and revenue generation.

Profile:

  • Customer interaction experience
  • Telephony experience desirable but not essential
  • Active listening skills
  • Ability to manage time effectively
  • Attention to detail
  • Proven track record of administration with good numerical/written communication

Qualifications and experience:

  • A minimum of 5 GCSEs (or equivalent) at grade C or above including Maths and English
  • Basic IT skills or experience working on computers.

An exciting opportunity has arisen within Card Saver for a Tech Support Advisor to join our dynamic team based in Bispham at our Head Office.

We’re looking for Technical Support Advisors to handle incoming calls from merchants to answer all technical related inquiries, troubleshoot equipment, and assist with supported software. Technical Support Advisors are in many instances the first contact our merchants have with the company so accuracy, timeliness, and first call resolution are paramount for a successful position holder.

Responsibilities (but not limited to):

  • Provide quality technical support to customers by identifying problems, researching and providing answers, and if needed guiding the client through corrective steps.
  • Keeps accurate records of client interactions by recording details of enquiries, comments, problems, and action taken.
  • Ask follow-up questions and check to ensure appropriate changes were made or answers given to resolve customers needs.
  • Professionally refer unresolved or escalated calls to Team Leaders or Managers.
  • Retain customers by building rapport and providing a hospitable approach to assist them with their questions or concerns seeking total satisfaction.
  • Learn and maintain all needed technical skillsets and related competencies.
  • Maintain a quality and quantity of work that falls within established standards.
  • Effectively take ownership of issues received from clients and perform necessary follow-up.
  • Communicate with other departments to identify issues, solve problems or share communication.

Profile

  • Ability to handle a high volume of calls while maintaining accurate and timely service.
  • Ability to maintain composure when a customer may be unhappy with service(s) or suggested resolution.
  • Ability to give full attention to others, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical thinker – using logic and reasoning to identify the strengths and weaknesses of alternate solutions or approaches to problems.
  • Coordination – adjusting actions in relation to others’ actions.
  • Adaptable, flexible, and willing to embrace change as needed.
  • High level of integrity and trustworthiness due to the sensitivity and confidentiality of information and data that is handled.
  • Strong initiative and dedication to quality.
  • Effective time management skills.
  • Highly organized with advanced multi-tasking and follow-up skills.
  • Ability to learn new ideas and technologies quickly and accurately.
  • Excellent written and verbal communication skills.
  • Strong and proactive problem solving skills and ability to reason and resolve with little or no guidance.
  • Excellent judgment and decision making skills.
  • Basic computer skills.
  • Attention to detail and accuracy.
  • Ability to understand and follow written and verbal instructions.

Qualifications and experience

  • Six months customer or technical support experience or merchant services industry is a bonus.
  • Call centre experience preferred.

Hours

  • Must be flexible and willing to work overtime as required.
  • Occasional weekend, evening, and rotating holiday work may be required.

Card Saver is one of the UK’s fastest-growing merchant services providers and we are delighted to have the opportunity for a skilled Processing and Pricing Administrator to join a growing team.

As a Processing and Pricing Administrator in our Customer On-boarding Team you will be dealing with internal and external stakeholders, be customer focused, commercially aware and adept at organising, planning and prioritising your workload. This role is critical in ensuring that our results and targets are achieved.

Responsibilities (but not limited to):

  • Proof reading and sending out contracts electronically to customers.
  • Checking proofs and other application requirements.
  • Processing applications to submit to the bank.
  • Provided timely and accurate quotations to appropriate Sales channel.
  • Provide support to internal departments and sales agents.
  • Respond to application change requests from customers and internal departments, which will involve speaking to customers directly.
  • Manning the inbound dialler system.
  • Monitoring and where necessary responding to emails within the various inboxes.
  • Managing the different tasks that drop into the various dashboards.
  • Audit checking sales agents contact (E-Signs) before sending them to the customer.
  • Re-submitting contracts to the various banks using the appropriate tools.
  • Calling customers for extra information when needed.
  • Provide a detailed report to the department manager.

Profile:

  • This job involves adherence to regulations, policies, procedures and timelines.
  • Ability to prioritise activities and to manage the expectations of customers. 
  • Experience within an office environment.
  • Reliable and focused.
  • Good administration and time management.
  • Adaptability.
  • Good telephone manner.
  • Attention to detail.
  • Working well under pressure.

Qualifications and experience:

  • A minimum of 5 GCSEs.
  • Further education (NVQ, A Level) advantageous but not essential.
  • Industry knowledge is an advantage but not essential as full training is provided.
  • Confident with Microsoft Office suite.
  • Literacy, numeracy and communication skills.

An exciting opportunity has arisen within Card Saver for a Trainer and Coach to join our dynamic team based in Bispham at our Head Office.

This new role is to assist the Training Team with the coaching of new starters. You will equip employees with the knowledge, practical skills and motivation to exceed targets, and to help with the ongoing, long-term improvement of employees’ skills, enabling them to fulfil their potential within the organisation. This is a fantastic opportunity for an applicant with a desire to have a career in learning and development, and will have a key focus on the new E-learning project and the migration of existing and new modules.

Responsibilities (but not limited to):

  • Take new starters from Customer Services, Admin and Tech Support through the 2-week Card Saver Induction programme.
  • Coach and support our Agents to hit and exceed targets.
  • Develop and implement new and existing E-learning courses for department and business needs, whilst effectively supporting the administration for the site.
  • Support and develop the continuous training plans for Card Saver.
  • Effective co-ordination of training resources including updating and archiving as required for both workshops and E-earning, including printing training resources.
  • Continuous input and evaluation of all training, providing feedback on the effectiveness of training and development across the business to the Senior Training Manager.
  • Maintain an accurate record of staff training and development.
  • Organise and co-ordinate training events including arranging dates, venues, room layout and resources.

Desirable qualifications and experience:

  • English & Maths GCSE Grades A-C.
  • Merchant Services industry knowledge.
  • E-learning design experience

Essential role requirements:

  • 12 months experience in a call centre training or coaching role.
  • Excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment.
  • Excellent IT skills including Microsoft Word, Excel and PowerPoint.
  • Approachable, personable and can develop good working relationships.
  • Good organisational skills, including time-management, and ability to work on your own.
  • Working as part of the wider Training team.

Job Title: Contact Centre Team Leader

Location: Bispham

Hours: 35 per week, Monday–Friday  

Salary: Competitive

Duration: Permanent

Closing Date: 28th February 2020

 

Role & Responsibilities

Overseeing and managing a successful team. The person appointed will champion the team processes and procedures, with internal and external stakeholders, be customer focused, commercially aware and adept at organising, planning and prioritising their workload.  This role is critical in ensuring that our results, targets and internal processes are well defined and achieved.  

You will be responsible for:

  • The Team Leader will be responsible for the Customer Service function that forms part our Contact Centre.
  • The incumbent will be required to coach and develop the team to ensure they are able to deliver a 5 star service.
  • The Contact Centre Team Leader must demonstrate professionalism and leadership, setting the standard for the team.
  • Overseeing the telephony systems and necessary reporting.
  • Provide support to internal departments and sales agents.
  • Ensure the Team respond to all queries from Merchants within service level agreements.
  • Managing the partnership relationship with the banks and third party providers.
  • Looking at the processes to ensure that they are streamlined and automated where possible.

Person Profile

  • Experience within a contact centre environment is essential.
  • Proven experience coaching and developing a team is a must.
  • Be able to manage at different levels
  • Operate a can do attitude to resolving problems
  • Have a passion for continuous improvement
  • Ability to present innovative ideas
  • Candidate should be able to think outside the box for new ways to improve the department.
  • Be confident to challenge the status quo, not accepting legacy processes.
  • Engaging personality with a desire to create a high performing environment. 

Qualifications and Experience:

  • Secondary school education (GSCE)
  • Further education (NVQ, A Level) advantageous but not essential.
  • Previous supervisory experience is essential.
  • Experience of adopting new working practices.
  • Experience of managing Performance and getting the best out of teams and processes.
  • Ability to motivate and manage a team and the ability to manage activities via virtual teams through external service providers.

Apply Now

Growing together

Here at Card Saver we love all of our fantastic team, which is why we always make sure to show our appreciation. 

We are a people-first business. So we never forget that our people are the secret of our success. They support our customers. We support them.

Take a look at some feedback from our employees and what they have to say about working at Card Saver on our Glassdoor page!

Induction process

Our Induction Days run throughout the year, which you will be invited to after the interview stage.

Upon joining, you will be fully trained and introduced slowly with an ongoing support team that will help you build your confidence!

Incentives

We love keeping our team motivated, which is why we regularly set up competitions to win amazing prizes

Team Building

Keeping a close team bond is important to us, and so is having fun!

Discounts

Our team can take advantage our local discounts, such as Stefani’s Pizzeria and Blackpool Pleasure Beach

Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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