Careers at Card Saver

We’re looking to expand our team! Please select an available vacancy and submit your contact details or email us direct to recruitment@card-saver.co.uk

Who are Card Saver?

Card Saver equip small to medium businesses with the latest in payment technology enabling them to offer their customers unrivalled choice and convenience. Since 2015 we have been driven by our customer success and readying the country for a truly cashless society.

With continued growth we are always for talented sales professionals looking for a new challenge and an exciting work environment.

Offices in Blackpool and Manchester city centre

Monthly pay and commission

Offices in Manchester and Blackpool

Real growth and career opportunities

Manchester Vacancies

NEW YEAR… NEW JOB?!

Have you recently been made redundant or currently on furlough and thinking you need a change in career for 2021!?

Do you want to work for a forward thinking and diverse group of businesses that boast 800 + employees based on the Fylde Coast, Manchester and South Africa?!

Are you a highly driven, passionate, and fully motivated salesperson? If you’re looking to work for a business that offers fantastic progression opportunities, a great commission structure and a fantastic culture, then read on…

We’re looking for Sales Executives to join our growing team in our NEW offices in Salford Quays, Manchester and here at Card Saver we pay from day one – and the more you sell, the more we pay!

What will I get?

  • Monthly pay plus bonuses 
  • Uncapped commission – you earn, we pay! 
  • No working on bank holidays and over the Christmas period – does it get any better? 

 We believe in promoting a great friendly, healthy and successful culture along with: 

  • Social events twice a year 
  • Fundraisers and team nights out 
  • Free car parking
  • Discounts with a range of local businesses
  • Free fruit daily 

Career-Progression / Personal Growth

Every great business grows. We are growing, and with growth comes opportunity. 

100% of our existing management team started in the role that you are applying for. 

You will receive a full training programme before you get on the phones with daily support, and we’ll provide you the tools to succeed – the rest of your career is down to you. 

This is a brand new Contact Centre in Manchester – we want people to grow with us on our journey. We’ve already got offices in both Blackpool and South Africa.

There’s no experience needed as some of our greatest success stories have come from different industries – so if you can use a phone and talk, call us…. 

What we need from you:

You’ll work a 9am -5pm, 35 hour working week, giving the perfect work life balance with no weekend working. You’ll also have a one-hour lunch break each day. We have an on-site kitchen area complete with facilities to prepare lunch. 

Every day you will come to work with passionenthusiasm and a desire to exceed expectations and earn money, and you’ll have a commitment to learn, apply and deliver. 

How will I get there?

We are easy to get to, with our brand new modern offices located at Manchester Media City – Salford Quays.

You can get to us via the tram, bus or via Car which you can leave in our car park which we provide free of charge. (We are just off the roundabout at White City Retail Park)

The Metrolink stop is less than 20 yards from our building and is one stop away from Cornbrook (with access to all lines from there)

What you need to do now:

If you’re interested in this role, click ‘apply now’ and forward us an up-to-date copy of your CV. 

Please note, if successful you will be invited to attend an interview with the hiring manager. 

Benefits:

  • On-site parking
  • Company events & social hours
  • Bonus scheme
  • Discounted/free food
  • Company events & social hours

Blackpool Vacancies

NEW YEAR… NEW JOB?!

Have you recently been made redundant or currently on furlough and thinking you need a change in career for 2021!?

Do you want to work for a forward thinking and diverse group of businesses that boast 800 + employees based on the Fylde Coast, Manchester and South Africa?!

Are you a highly driven, passionate, and fully motivated salesperson? If you’re looking to work for a business that offers fantastic progression opportunities, a great commission structure and a fantastic culture, then read on…

We’re looking for Sales Executives to join our growing team in our offices in Bispham, Blackpool and here at Card Saver we pay from day one – and the more you sell, the more we pay!

What will I get?

  • Monthly pay plus bonuses 
  • Uncapped commission – you earn, we pay! 
  • No working on bank holidays and over the Christmas period – does it get any better? 

We believe in promoting a great friendly, healthy and successful culture along with: 

  • Social events twice a year 
  • Fundraisers and team nights out 
  • Free car parking
  • Discounts with a range of local businesses 
  • Free fruit daily

Career-Progression / Personal Growth

Every great business grows. We are growing, and with growth comes opportunity. 

100% of our existing management team started in the role that you are applying for. 

You will receive a full training programme before you get on the phones with daily support, and we’ll provide you the tools to succeed – the rest of your career is down to you. 

There’s no experience needed as some of our greatest success stories have come from different industries – so if you can use a phone and talk, call us…. 

What we need from you

You’ll work a 9am -5pm, 35 hour working week, giving the perfect work life balance with no weekend working. You’ll also have a one-hour lunch break each day. We have an on-site kitchen area complete with facilities to prepare lunch. 

Every day you will come to work with passionenthusiasm and a desire to exceed expectations and earn money, and you’ll have a commitment to learn, apply and deliver. 

What you need to do now:

If you’re interested in this role, click ‘apply now’ and forward us an up-to-date copy of your CV. 

Please note, if successful you will be invited to attend an interview with the hiring manager. 

 We have a new role available for a forward-thinking and dynamic Learning & Development Coach to join Card Saver in Bispham, Blackpool at a very exciting time.

This new role is to assist the Training Team with the onboarding and continuous improvement of the staff to our Bispham office. You will equip employees with the knowledge, practical skills and motivation to exceed targets, and to help with the ongoing, long-term improvement of employees’ skills, enabling them to fulfil their potential within the organisation. This is a fantastic opportunity for an applicant with a desire to have a career in L&D and will have a key focus on the new e-learning project and the migration of existing and new modules. 

You will equip employees with the knowledge, practical skills and motivation to exceed targets, and to help with the ongoing, long-term improvement of employees’ skills, enabling them to fulfil their potential within the organisation. 

Role and Responsibilities (but not limited to):

· Take new starters from Sales, Customer Services, Admin and Tech Support through the 2-week Card Saver Induction program

· Coach and support our Agents to hit and exceed targets.

· Support and develop the ever-evolving training plans for Card Saver.

· Effective coordination of training resources including updating and archiving as required for both workshops and e-learning, including printing training resources.

· Continuous input and evaluation of all training, providing the effectiveness of training and development across the business to the Head of Training.

· Maintain an accurate record of staff training and development.

· Develop and implement new and existing e-learning courses for department and business needs, whilst effectively supporting the administration for the site.

· Organise and coordinate training events including arranging dates, venues, communication, room layout and resources.   

· Occasional travel to other sites to support training needs.

 

Qualifications / Education:

Desirable

· English & Maths GCSE Grades A-C

· Merchant Services industry knowledge

· eLearning design experience.

Essential

· Strong experience in a call centre Training or Coaching role

· Excellent communication skills, both verbal and written

· Ability to work in a fast-paced environment

· Excellent IT skills including Microsoft Word, Excel and PowerPoint

· Approachable, personable and can develop good working relationships

  • Good organisation skills, including time-management, ability to work on own initiative
  • Working as part of the wider Training Team.

Be part of our future

If you would love to join our team as our new Learning & Development Coach, we encourage you to find out more.

Apply today!

 

This new role is to assist the Training Team with the onboarding and continuous improvement of staff to our Bispham office.

You will equip employees with the knowledge, practical skills and motivation to exceed targets, and to help with the ongoing, long-term improvement of employees’ skills, enabling them to fulfil their potential within the organisation.

This is a fantastic opportunity for an applicant with a desire to have a career in L&D and will have a key focus on the new eLearning project and the migration of existing and new modules.

Role and Responsibilities (but not limited to):

  • Take new starters from Sales, Customer Services, Admin and Tech Support through the 2-week Card Saver Induction program
  • Coach and support our Agents to hit and exceed targets
  • Develop and implement new and existing eLearning courses for department and business needs, whilst effectively supporting the administration for the site
  • Support and develop the ever-evolving training plans for Card Saver
  • Effective co-ordination of training resources including updating and archiving as required for both workshops and eLearning, including printing training resources
  • Continuous input and evaluation of all training, providing the effectiveness of training and development across the business to the Head of Training
  • Maintain an accurate record of staff training and development
  • Organise and co-ordinate training events including arranging dates, venues, communication, room layout and resources
  • Occasional travel to other sites to support training needs.

Qualifications / Education:

Desirable

  • English & Maths GCSE Grades A-C
  • Merchant Services industry knowledge
  • eLearning design experience.

Essential

  • Strong experience in a call centre Training or Coaching role
  • Excellent communication skills, both verbal and written
  • Ability to work in a fast-paced environment
  • Excellent IT skills including Microsoft Word, Excel and PowerPoint
  • Approachable, personable and can develop good working relationships
  • Good organisation skills, including time-management, ability to work on own initiative
  • Working as part of the wider Training Team.

Be part of our future

If you would love to join our team as our new Learning & Development Coach, we encourage you to find out more.

An exciting opportunity has arisen within Card Saver for an energetic, lively and ambitious Contact Centre Advisor to join our dynamic team based in Bispham at our Head Office.

You should be an individual who has a can-do attitude, puts the customer first and goes above and beyond to ensure that customers have a positive experience through the life time of their contract.

You will liaise with other teams as you work towards business objectives and driving the business forward.

Role & Responsibilities (but not limited to):

  • Responsible for dealing with customer’s queries over the phone and via email
  • Working to targets and KPI’s in a telephony-based environment
  • Operating a first-time resolution and account management
  • Taking accountability for end to end satisfaction
  • Using initiative and thinking outside of the box for resolutions
  • Follow our company policies regarding “treating the customer fairly” and complaint management
  • Build relationships with customers based through open and interactive communication
  • Resolve complex customer queries promptly and efficiently
  • Assist with placement of orders, refunds, or exchanges
  • At all times provide an excellent customer service
  • Seek opportunities to provide value adding services and revenue generation

Profile:

  • Customer interaction experience, telephony work desirable but not essential
  • Active listening skills
  • Ability to manage time effectively
  • Attention to detail
  • Proven track record of administration with good numerical /written communication

 Qualifications and Experience:

  • A minimum of 5 GCSEs (or equivalent) at grade C/4 including Maths and English
  • Basic IT skills or experience working on computers

 Be part of our future!!

If you feel you have what it takes to join our team as our very new Contact Centre Advisor, we encourage you to find out more.

Apply today!

We have an exciting new position available for an experienced and forward-thinking Collections Advisor to join the team at our head offices in Bispham, Blackpool.

Are you driven and assertive?

Do you enjoy working in a target driven environment?

If the answer is yes, working in Collections may be for you…!

Working as part of a successful team, you will be responsible for cash collection, reinstatement of customers’ Direct Debits and dealing with any customer queries that may prevent payment.

Inter-departmental relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward. No two days are the same in this fast paced but enjoyable work environment!

 Roles and Responsibilities (but not limited to):

  • Make a high volume of outbound calls to chase unpaid invoices along with dealing with customer inbound calls
  • Follow our company policies regarding “treating the customer fairly” and complaint management
  • Resolve complex customer queries promptly and efficiently
  • At all times provide an excellent customer service
  • You will be a strong negotiator, persuasive and possess great communication skills.
  • You will have the ability to plan and organise your working day to meet targets/deadlines.
  • Effective time management skills are essential to this role.
  • Attention to detail and strong administration skills are required together with good numerical / written skills.

 Profile:

  • Customer interaction experience, telephony work desirable but not essential
  • Active listening skills
  • Ability to manage time effectively
  • Attention to detail
  • Proven track record of administration with good numerical /written communication

 Qualifications and Experience:

  • A minimum of 5 GCSEs (or equivalent) at grade C/4 including Maths and English
  • Basic IT skills or experience working on computers

 Be part of our future!!

 

An exciting opportunity has arisen within Card Saver for an experienced Technical Support Advisor to join our dynamic team based in Bispham, Blackpool.

As a Technical Support Advisor, you will be expected to handle incoming calls from merchants to answer all technical related inquiries, troubleshoot equipment, and assist with supported software.

Technical Support Advisors are, in many instances, the first contact our merchants have with the company so accuracy, timeliness, and First Call Resolution are paramount.

 Role and Responsibilities (but not limited to):

  • Providing quality technical support to clients by identifying problems, researching and providing answers, and guiding the client through corrective steps when required
  • Keep accurate records of client interactions, recording details of enquiries, comments, problems, noting any actions taken
  • Ask follow-up questions to ensure appropriate changes were made, or answers were given to resolve the client’s need(s)
  • Professionally refer unresolved or escalated calls to Team Leader or Management
  • Maintain and retain merchants by building rapport
  • Provide a hospitable approach to assist merchants with their questions or concerns who may be seeking total satisfaction
  • Learn and maintain all needed technical skillsets and related competencies
  • Maintain a quality and quantity of work that falls within established standards
  • Effectively take ownership and resolve issues received from clients
  • Communicate with other departments to identify issues, solve problems or share communication
  • Other responsibilities as assigned or requested by management

 Skills and Requirements:

  • You should have the ability to handle a high volume of calls while maintaining an accurate and timely service
  • Be able to maintain composure when a merchant may be unhappy with service(s) or suggested resolution
  • Active Listener – giving full attention to others, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinker – using logic and reasoning to identify the strengths and weaknesses of alternate solutions or approaches to problems
  • Coordination – adjusting actions in relation to others’ actions
  • Adaptable, flexible, and willingness to embrace change as needed
  • High level of integrity and trustworthiness due to the sensitivity and confidentiality of information and data that is handled
  • Strong initiative and dedication to quality
  • Effective time management skills
  • Highly organized with advanced multi-tasking and follow-up skills
  • Ability to learn new ideas and technologies quickly and accurately
  • Excellent written and verbal communication skills
  • Ability to prioritise effectively to satisfy the needs of the customer, both internal and external, as well as management
  • Strong and proactive problem-solving skills with the ability to reason and resolve with little or no guidance
  • Excellent judgment and decision-making skills
  • Basic computer skills
  • Attention to detail and accuracy
  • Ability to understand and follow written and verbal instructions
  • Must be flexible and willing to work overtime as required
  • Occasional weekend, evening, and rotating holiday work may be required

 Experience (Desirable):

  • Six months customer or technical support experience or merchant services industry a plus.
  • Call centre experience preferred

 Be part of our future!!

If you feel you have what it takes to join our team as our very new Contact Centre Advisor, we encourage you to find out more.

Apply today!

Apply Now

Growing together

Here at Card Saver we love all of our fantastic team, which is why we always make sure to show our appreciation. 

We are a people-first business. So we never forget that our people are the secret of our success. They support our customers. We support them.

Take a look at some feedback from our employees and what they have to say about working at Card Saver on our Glassdoor page!

Induction process

Our Induction Days run throughout the year, which you will be invited to after the interview stage.

Upon joining, you will be fully trained and introduced slowly with an ongoing support team that will help you build your confidence!

Incentives

We love keeping our team motivated, which is why we regularly set up competitions to win amazing prizes

Team Building

Keeping a close team bond is important to us, and so is having fun!

Discounts

Our team can take advantage our local discounts, such as Stefani’s Pizzeria and Blackpool Pleasure Beach

Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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