Frequently asked questions
Need help with your card terminal? We’ve put together a comprehensive collection of our frequently asked questions
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General card terminal questions
Temper Alert is usually showing on the terminal when it has suffered a drop or liquid damage. This cannot be resolved. Please head to our support hub.
Ensure that the terminal has a connection and is able to process transactions. If this isn’t the case then please follow further support.
Once you have confirmed that the terminal is connected re attempt to batch the terminal by running End of Day report then Reconciliation.
You can accept any UK or International card displaying Visa, Mastercard or Maestro logo. American Express can be added by providing us with your AMEX MID and Terminal ID. Please call our Support team should you wish to add this.
All our terminals accept contactless including Apple, Google and Android Pay with a £100 limit.
All terminals can be subject to loss of connection from time to time. This can happen when the terminal is left on for long periods of time. It is always advisable to turn the terminal off at night to ensure a strong secure connection.
To troubleshoot the connection, first power the terminal down and leave it off for approx. 30 secs – 1 minute.
Power the terminal back on and attempt to run a transaction through the terminal. If the issue still persists;
Phone line connection:
Check the phone line is working by checking for a dial tone on the line and by making an outbound call. If this is working fine and the terminal still isn’t working please call the Helpdesk for further support.
Check the router is on and flashing and other devices are connected and working without issue. If this is the case, check with your Internet Service Provider to ensure there are no issues with your connection. If advised this is fine, re boot the router and re attempt a Test Transaction. If your issue persists call the Helpdesk for further support.
Hold the Green key down until the screens lights up. If this doesn’t resolve the issue, remove the terminal from the power and plug into a different plug socket and re attempt. If this still doesn’t resolve the issue please call help desk for further support.