A member signs up to the club to become a season ticket holder or club member and is given two options. Firstly, paying in full or spreading the cost across 10 monthly instalments with Fan Pay.
Fan Pay Option
This is then set up for the same date monthly (ideally the first of each month) in the payment system to be taken by debit or credit card. All payments are taken one month in advance and therefore membership cards can be disabled if payment isn’t made before the games are attended.
Upon agreeing to the above, a signable agreement is sent to the member via email on Adobe Sign (signed agreement needed) or via post. This agreement outlines the terms and conditions of the membership and also has the auto-renew clause in. Before the new season, the new pricing or reminder correspondence are issued.
Unless the supporter cancels within the renewal window their membership will automatically renew for the upcoming season. On the renewal anniversary each year, the club will then have a list of auto renewed season ticket holders. This was tested by Fleetwood Town Football Club during 2018/19 season and they are retaining more cardholders than in previous years.