Technical Issues

Please be aware we are currently experiencing a high number of calls regarding an outage, this could impact you when using your Verifone VX680 Card Machine via GPRS, please visit our website to stay informed of the resolution. In the meantime please complete a test payment every 30 minutes to confirm the matter is fixed. This is being looked into as a matter of urgency. Alternatively call 0344 2938 850 option 2 for technical support. We are sorry for any inconveniences caused.

Jargon buster

Getting to grips with the card payment industry can be difficult when you are also trying to run a business, and you may enounter words, terms and phrases that are hard to understand.

Frequently Asked Questions

Our jargon buster helps to explain what many of these terms mean in order to enable you to make an informed choice about the products and services that could help your business.

Banking

An acquiring bank (also known simply as an acquirer) is a bank or financial institution that processes credit or debit card payments on behalf of a merchant. The acquirer allows merchants to accept credit card payments from the card-issuing banks within an association.

Card Saver works with the following acquiring banks: AIB, First Data, Borgun, and Evo

Allied Irish Banks, p.l.c. is one of the ‘Big Four’ commercial banks in Ireland. AIB offers a full range of personal and corporate banking services.

First Data is a payment solutions company which offers credit card processing and point of sale (POS) options. Based in the US and with over 20 years experience in the UK market makes it a well-established merchant services provider.

With over 35 years of experience in the issuing and acquiring sector Borgun have a comprehensive range of expertise in the processing and settlement of card payments.

Evo Payments has over 30 years global experience and process more then $80 billion in payments each year making them an invaluable partner in the card payment processing industry.

Products

Often referred too as a ‘static terminal’ or ‘fixed-line’. A desktop terminal is usually a single terminal located at your main checkout or till location.

E-commerce is a general term relating to purchasing of goods or services usually online through a website or app. We offer an ‘e-commerce payment gateway’ which allows you to take secure payments online.

An ‘Electronic Point of Sale’ is a digital point of sale machine, often accompanied by a card machine. Giving you a plethora of accounting, stock and management software taking care of historically manual tasks relating to your everyday business.

GPRS refers to a mobile network enabled terminal that connects using available 3G/4G networks (similar to a mobile phone) allowing you to take payments on the go.

A Wi-Fi terminal connects to your available broadband connection allowing you to use your terminal around your business, taking payments to your customers.

A ‘Merchant Management System’ is an online portal that allows you to manage all the payments taken through your terminal, see breakdowns, settlements and exports.

Abbreviations

We are an ‘Independent Sales Organisation’ meaning we hold an ‘ISO 9001’ certification. The standard is used by organizations to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements and to demonstrate continuous improvement

You can check out our dedicated section to PCI-DSS compliance here: https://www.card-saver.co.uk/pci-compliance/

Card Saver is authorised and regulated by the Financial Conduct Authority (659179). The FCA regulates and supervises the conduct of more than 50,000 firms in the UK that provide financial products and services to both UK and international customers.

Need help? Talk to our team

If you have any questions about our products or need assistance as a customer, then you can talk to our team! 

Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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