Card Saver

Careers

At Card Saver we’re always growing and searching for new people to join our awesome team – that’s where you come in!

We’re looking for resilient, self-motivated and passionate individuals to join our expanding Blackpool-based office.

Experience is not neccassary for this role. Upon joining, you will be fully trained and introduced slowly with an ongoing support team that will help you build your confidence.

Roles include speaking to prospective customers on the phone regarding merchant services.

Play your part in an award-winning, fun loving team and build your career with Card Saver with opportunities for bonus incentives and uncapped commission.

£30,000 per annum OTE.

Click here to apply

Job Title: Sales Support Administrator

Location: Card Saver Ltd – 3 Darwin Court, Hawking Place, Bispham, FY2 0JN

Hours: 35 per week, Monday – Friday Alternative shift patterns (9am till 5pm or 10am – 6pm)

Duration: Permanent

We are looking for a Sales Support Administrator to join our dynamic team based in Bispham. The department is expanding due to demand as we are one of the UK’s fastest growing merchant service providers. You will be working as part of a team but must have the ability to work individually and to targets and deadlines.

Job Description:

  • Audit checking sales agents contacts (E-Signs) before sending them to the customer
  • Checking proofs and other application requirements
  • Accurately submitting contracts to the various bank using the appropriate tools.
  • Contacting customers for additional information when required
  • Re-Submitting contracts accurately to the various bank using the appropriate tools, where banks need more information
  • Respond to application change requests from customers and internal departments, this will involve speaking to customers directly
  • Monitoring and where necessary actioning emails
  • Working the different tasks that drop into the various dashboards and audit spreadsheets to maintain a tidy house
  • Provide support to internal departments, sales agents and brokers

Criteria:

  • Experience within an office environment with excellent administration and organisational skills
  • Industry knowledge is an advantage but not essential as full training is provided
  • Reliable, focused and the ability to work well under pressure
  • Keeping to deadlines, pay attention to detail and time management
  • Demonstrate outstanding customer service and possess strong communication skills
  • Confident with MS Office Suite and other office applications
  • Must be a team player, show adaptability and work towards achieving a common goal

The perfect candidate will thrive by being busy, and be motivated by targets and career progression.

Closing Date: June 14th

Click here to apply

Job Title: Sales Advisor

Location: Card Saver Ltd – 3 Darwin Court, Hawking Place, Bispham, FY2 0JN

Hours: 35 per week, Monday – Friday 9am till 5pm

Duration: Permanent

Card Saver are looking for impressive Sales Agents to join our energetic, lively sales team based in Bispham. We support each of our Sales Agents through our dedicated management team and tailored sales training, with an attractive training wage. Our sales advisors are incredibly important to us, we don’t just want you to be focused on getting us new business but to build lasting relationships with our customers and progress within the business.

Job Description:

  • As an Outbound Sales Agent you will represent Card Saver and drive sales through pre-selected data and custom designed CRM software
  • Have the ability to communicate effectively and professionally to all customers
  • Produce daily/weekly/monthly sales and KPI’s
  • Take on board training and coaching in order to develop own skills further
  • Recognise opportunities to cross–sell and upsell across other departments
  • Adhere to the sales compliance rules at all times – all sales are generated in line with our quality standards

Criteria:

  • IT literate, with the ability to accurately complete all customer details & sales information to the required standard
  • Ability to get to know your customer, build rapport and identify the customers product needs
  • The capability to work as part of a team supporting colleagues where necessary
  • You will need to have resilience and a willingness to go the extra mile to get the customer on board. Adopting a ‘can do’ and being pro-active attitude is essential in this role
  • A positive desire to succeed, with the ability to be self-motivated and focused on continually achieving and exceeding targets

Desirable Skills

  • Telesales experience (We would welcome candidates from all sales backgrounds)
  • Knowledge of the banking sector is useful but not essential as we offer a comprehensive training programme and ongoing support
  • Experience in consultative selling would be an advantage in this role

To excel in this role, you must be self-driven, resilient and have a desire to succeed and progress.

Closing Date: June 14th

Click here to apply

Job Title: Portfolio After-Sales Advisor   

Location: Card Saver Ltd – 3 Darwin Court, Hawking Place, Bispham, FY2 0JN

Hours: 35 per week, Monday – Friday 9am till 5pm

Duration: Permanent

An exciting opportunity has arisen for a Portfolio After-sales Advisor to join our expanding service team. We are looking for an after-sales advisor to work as part of a developing team to deliver outstanding customer care and service ensuring we are achieving both company targets and a high level of customer satisfaction, demonstrating our company values at all times.

Job Description:

  • Identify, Maximise and upsell any opportunities in our current portfolio by playing a proactive role identifying incremental service uplift opportunities
  • Resolves complex client queries, overcome objections and demonstrate a strong service knowledge
  • Work closely with other internal departments to ensure a  smooth customer experience

Criteria:

  • An excellent communicator, who has proven experience of engaging and influencing a broad range of stakeholders at all levels
  • Good interpersonal skills which can be demonstrated through efficient work and communication whilst listening to other team members
  • Strong Service background, with demonstrable skills, experience and capabilities
  • Experience in negotiating service contracts
  • Outstanding customer service professional with the ability to comprehend client challenges to deliver great outcomes
  • Deals with client conflict and challenges in a calm and measured approach with the confidence to leverage feedback ensuring continuous improvement and personal development
  • Good interpersonal skills which can be demonstrated through efficient work and communication whilst listening to other team members
  • Plan and understand workloads accordingly to prioritise business and client requirements effectively
  • Ability to recognise when to request assistance and can manage both internal and external delivery expectations

The perfect candidate will thrive by being busy, and be motivated by targets and career progression.

To be successful in this role you need to be self-motivated and performance driven.

Closing Date: June 14th

Click here to apply

Job Title: Online Sales Manager 

Location: Bispham

Hours: 35 per week

Salary: Competitive

Duration: Permanent

Are you looking for a new opportunity? Do you want to work for one of the UK’s fastest growing merchant service providers? We offer a fun and vibrant workplace and we want people with personality and ambition. As a sales manager we are looking for an experienced individual that will enhance sales of our online products and services.

You will be responsible for an established team of driven, self-motivated sales advisors who take pride in their role as well as the product and service they provide.

Job Description:

  • To shape, support and deliver the online product strategies, plans and campaigns.
  • Ensure each advisor meets their individual KPI’s and performance monitoring
  • Coaching agents to continually improve their product knowledge, sales abilities and encourage progression
  • Manage agent absence, holidays and carry out return to work meetings that are required
  • Feedback compliance reports and coach any improvement areas are highlighted to each advisor
  • Liaise with customers to request additional documents as and when requested from banking partners in order for the merchant to be boarded
  • Provide feedback in order to improve campaign performance

Criteria:

  • Strong Service background, with demonstrable skills, experience and capabilities
  • An excellent communicator, who has proven experience of engaging and influencing a broad range of stakeholders at all levels
  • Deal with client conflict and challenges in a calm and measured approach
  • Good interpersonal skills which can be demonstrated through efficient communication whilst listening to other team members, organisational stakeholders and clients
  • Plan workload efficiently
  • Deliver outstanding customer service
  • Experience in negotiating service contracts with a track record of delivering against defined commercial targets
  • Ability to drive organisational core values

The perfect candidate will thrive by being busy, and be motivated by targets and career progression.

Closing Date: June 14th

Click here to apply

 Job Title: Office Junior

Location: Card Saver Ltd – 3 Darwin Court, Hawking Place, Bispham, FY2 0JN

Hours: 35 per week, Monday – Friday 9am till 5pm

Duration: Permanent

Are you a recent school leaver, or graduate, looking to begin your career in financial services? Card Saver has an opportunity for an office junior to join its growing team with career progression opportunities and benefits.

Job Description:

  • Administrative duties in a busy office environment
  • Duties such as filing, emailing invoices, answering and transferring calls
  • Using the in-house database and other office based applications
  • Issuing notices, demands, reminders and all other letters to customers as required
  • Taking calls, passing on messages and generally assisting with enquiries
  • Ad hoc duties as required

Criteria:

  • Relevant experience within an office environment would be advantageous but  is not necessary
  • Familiar with packages such as Word, Excel and  Outlook
  • Excellent attention to detail
  • An organised individual with the ability to adapt to business needs
  • Ability to carry out tasks independently
  • Work well under pressure and meet tight deadlines without compromising the quality of work
  • Someone who can work independently as well as part of a team

Closing Date: June 14th

Click here to apply

Job Title: Customer First Advisor

Location: Card Saver Ltd – 3 Darwin Court, Hawking Place, Bispham, FY2 0JN

Hours: 35 per week, Monday – Friday 9am till 5pm

Duration: Permanent

An exciting opportunity has arisen to join our Customer First team based in Bispham. As a Customer First Advisor you will be the first point of contact for the vast majority of customers post sale, so it’s all about setting a great first impression. This is a vibrant and target driven environment in a company that is 5* rated by its customers and is the fastest growing merchant provider in the UK.

Job Description:

  • Make outbound calls to an existing customer base
  • Discuss and advise on services the company offers to maximise opportunities, delivering compliant new registrations with great service in line with the company values, to consistently achieve results.
  • Build rapport and get to know your customer whilst identifying any additional needs of the customers which the business would be able to support
  • Organise own workload to ensure it is completed to a high standard daily
  • Provide outstanding customer service and adhere to GDPR
  • Liaise with internal departments and feedback to management to continue to drive growth of the company forward
  • Achieve performance KPIs and daily/weekly/monthly sales
  • Develop own learning and skills by recognising gaps in product/industry knowledge

Criteria:

  • Effective time management and attention to detail
  • Can maintain focus in a fast-moving business environment.
  • Proven track record of administration with good numeracy and literacy skills
  • An excellent communicator, who has proven experience in a customer service or sales role
  • Familiarity with CRM/ Microsoft Office and other office applications
  • Flexibility and be a good team player

Desirable Skills

  • Telesales experience (We would welcome candidates from all sales backgrounds)
  • Knowledge of the banking sector is useful but not essential as we offer a comprehensive training programme and ongoing support
  • Experience in consultative selling would be an advantage in this role

To be successful in this role you need to be self-motivated and performance driven.

Closing Date: June 14th

Click here to apply