Technical Issues

Please be aware we are currently experiencing a high number of calls regarding an outage, this could impact you when using your Verifone VX680 Card Machine via GPRS, please visit our website to stay informed of the resolution. In the meantime please complete a test payment every 30 minutes to confirm the matter is fixed. This is being looked into as a matter of urgency. Alternatively call 0344 2938 850 option 2 for technical support. We are sorry for any inconveniences caused.

Top tips for reopening your business after lockdown

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Many businesses have been forced to close their premises or change the way they operate during the COVID-19 pandemic. But with restrictions being gradually lifted, here is our advice for life after lockdown and reopening a business.

Here are our top tips for how to prepare for the reopening of your business premises:

  1. Design for social distancing

With the expectation that social distancing will remain in place, shops need to consider options on limiting the number of customers in their premises by:

  • Introducing appointment slots
  • Increasing the space between customers by using a one way system
  • Painting or sticking markers on the floor to manage potential queues and use outside premises where available and safe
  • Install glass screens between customers and employees at tills
  • Encourage customers to shop alone where possible
  • Inform customers of guidance through signage and/or vocal reminders

You could begin to sell face masks and coverings so that those caught unprepared can purchase different forms of protection. This could be an additional revenue stream as well as protecting both your staff and your customers.

You might also need to consider changing working hours for your employees. If fewer people are allowed on the premises at one time, this could lead to the need for additional opening hours to accommodate demand.

  • Cleaning and hygiene practices

Businesses will play a big role in helping prevent the spread or a second wave of the virus as lockdown eases. You should consider developing cleaning, handwashing and hygiene procedures to keep customers and employers safe. Here’s how:

  • Increasing the frequency of cleaning of all work and public spaces paying close attention to high touch areas such as handrails and door handles
  • Providing hand sanitiser and disposable tissues around the office or across shop floors
  • Sanitising equipment between customers such as tills and card machines
  • Encourage staff to bring their own mug, cutlery and plates
  • Avoid hotdesking and sharing equipment and where this is not possible, clean workstations between different occupants

Additionally, businesses should look to reduce touchpoints by encouraging hands-free transactions through contactless payments where possible.

Consider replacing touchscreens, such as those used for people checking in for appointments, with paper processes. If this is unavoidable, touchscreens should be sanitised between uses and customers should have access to hand sanitiser before using. Another alternative is to provide disposable gloves for customers to use.

  • Communicate your plans for reopening

When you are reopening your business, it’s important to communicate with your employees, customers, and suppliers to prepare them for the change.

  • Talk to your employees and gain feedback

For employees that have been furloughed or working from home, they may be desperate to get back to work, or may be understandably anxious about returning. To help reassure employees, acknowledge the challenges ahead and encourage an open culture for communicating about their concerns.

This may help identify areas that you might have missed, and open communication can support employees with their mental health. You should highlight the steps and procedures put into place to help them work safely while social distancing.

  • Share new ways of working with customers

Communicating with your customers is very important. Let your customers know you are re-opening, mentioning any changes to opening times and working practises. Be clear on the hygiene and leaning measures you have out in place to show you’re keeping them safe, so they know what to expect.

In order to communicate these changes, make use of all your digital channels such as social media, website, email newsletters, as well as on site signage.

  • Invest in the latest payment technology

Three out of four brits feel the coronavirus outbreak will affect their use of cash in the future and are opting for contactless payments to reduce contact, therefore it is vital that your business offers the safest way for your customers to pay.

Investing in an order and pay app, over the phone payments or the latest contactless card machine is critical to ensure you offer your customers the service they expect in these unprecedented circumstances.

To find out what options Card Saver can offer you click here!

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Referral Terms and Conditions

1. Our refer a friend offer is available to existing Card Saver customers who provide a successful referral to Card Saver of a new customer incorporated in the United Kingdom or Republic of Ireland who take services consisting of Card Saver acquiring, Card Saver terminals or Card Saver gateway (the “qualifying services”) and subject to the criteria, exclusions and limitations below. Each successful referral in accordance with these terms shall be entitled to £100 or £150 if referral is submitted before Valentine’s Day 2020 (14th February 2020).

2. This offer is only available until for an unlimited time however this can be amended or withdrawn at Card Saver’s discretion.  

3. The referrer must not be an employee or owner of the business being referred.  

4. The referred customer must be an entity that has never had a facility with Card Saver. 

5. Card Saver’s standard account opening procedures will apply and your friend will need to be accepted as a new customer of Card Saver (which shall be at Card Saver’s sole discretion). Terms and conditions apply to all Card Saver services.  

6. A successful referral is defined as a business live with Card Saver using the qualifying services and where direct debit payment authorities are in place for both the existing and referral customer.  

7. If you pass the contact details of the referral to Card Saver, you are confirming that you have the referral customer’s permission to do so. You consent to us using your name and contact details to verify you as the referrer of your friend and in any communications we may have with your friend and to pass these details to any third parties. 

8. Provided that the terms are complied with, Card Saver will contact you directly by email for the £150 payment to be sent to you.  We will endeavour to send this within 30 days of us being satisfied that the criteria herein for a successful referral have been met.  The £150 will be sent to the email address provided in your application form but will only be issued in the name of your business and not to an individual employed by your business. 

9. This referral offer cannot be combined with any other promotional offer. 

10. The issue of the money is conditional of the referral merchant retaining Card Saver services at the time of issue. If Card Saver is required to terminate services or does not accept the referral merchant’s application, no money will be issued. 

11. Card Saver reserves the right to amend, suspend or withdraw the ‘Referral Road Scheme’ at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Referral Road Scheme’ may be changed without notice and at the sole discretion of Card Saver. 

12. Card Saver reserves the right to refuse a claim of the £150 if it has reasonable grounds to believe that there has been a breach of these terms and conditions, a misuse of our intellectual property rights including Card Saver trademarks and/or materials, any misrepresentation; abuse of the Referral Road promotion; or any illegal or criminal activity including fraud in connection with this offer.  

13. These terms shall be governed by and interpreted within the laws of England and Wales.

 

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